The delivery of good customer outcomes is central to BMAL’s culture and the Barbican values.
Barbican aims to provide excellent value and service to customers, and this will remain at the core of everything we do. We offer a range of insurance products to customers with the following features:
Our products are designed to meet our customers’ needs and reasonable expectations.
We ensure policy wordings are clear, fair, and not misleading and our customers are made aware of what to do if they need their policy to respond.
Where we delegate underwriting authority to specialist intermediaries, we require them to understand customers’ needs and to meet Barbican’s standards and expectations of them, especially to treat customers the same way as if we were dealing with them direct.
All valid claims will be paid promptly and not be unfairly refused.
All eligible complaints will be dealt with promptly and impartially to ensure fair outcomes for our customers.
We will fairly and reasonably resolve any matter affecting our customers.