In the event that you wish to make a complaint you may contact us on:

Complaints

Barbican Insurance Group
33 Gracechurch Street
London
EC3V OBT

Email: complaints@barbicaninsurance.com
Telephone: +44(0)20 7082 1955

Should you remain dissatisfied with the response that you receive from us, and your policy has been underwritten by Lloyd's, you may, if eligible, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints

Lloyd's
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Telephone: +44(0)20 7327 5693
Website: www.lloyds.com/complaints

Ultimately, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for setting up disputes between consumers and business providing financial services.

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)800 023 4567
Website: www.financial-ombudsman.org.uk

You are currently offline. Some pages or content may fail to load.