In the event that you wish to make a complaint you may contact us on:

Complaints

Barbican Insurance Group

33 Gracechurch Street

London

EC3V OBT

Email: complaints@barbicaninsurance.com 

Telephone: +44(0)20 7082 1955

Should you remain dissatisfied with the response that you receive from us, and your policy has been underwritten by Lloyd's, you may, if eligible, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints

Lloyd's

Fidentia House

Walter Burke Way

Chatham Maritime

Chatham

Kent

ME4 4RN

Telephone: +44(0)20 7327 5693

Website: www.lloyds.com/complaints

Ultimately, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for setting up disputes between consumers and business providing financial services.

The FOS's contact details are as follows:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: +44 (0)800 023 4567

Website: www.financial-ombudsman.org.uk